AWS and Salesforce Put CRM Data, AI Agents, and Model Choice Into the Tools Teams Use Every Day
New integrations bring Salesforce data, context, and actions into Amazon Quick, AWS agents into Slack, and Agent2Agent (A2A) support for real-time, bidirectional voice between Agentforce Voice and Amazon Connect Customer...
Verified State Diff
Impact & Verification Analysis
Developers, software engineers, and active Salesforce users.
Enhances platform capabilities, developer velocity, and product capabilities.
Full Fact Overview
New integrations bring Salesforce data, context, and actions into Amazon Quick, AWS agents into Slack, and Agent2Agent (A2A) support for real-time, bidirectional voice between Agentforce Voice and Amazon Connect Customer — putting AI where customers work, grounded in data they trust, without requiring migrations.  Amazon Web Services (AWS) and Salesforce today announced an expanded collaboration […]