How Akai Automates 100,000 Cases a Month
Deel has deployed autonomous AI agents to handle high-volume operational ticket resolution without direct human interface interaction. These agents are integrated into the backend to process 100,000 cases monthly by executing logic-based workflows rather than simulating GUI-based computer usage.
Verified State Diff
Impact & Verification Analysis
Deel operations teams and enterprise clients relying on high-volume support ticket resolution.
This marks a strategic transition from UI-dependent automation to backend-integrated agentic workflows, significantly increasing throughput and reliability for enterprise-scale operations.
Full Fact Overview
Deel's implementation of 'Akai' represents a shift from traditional Robotic Process Automation (RPA), which typically relies on screen scraping or GUI automation, to an API-first agentic architecture. By bypassing the computer interface, the system reduces latency and error rates associated with UI changes. The agents function as autonomous logic engines that interact directly with Deel's internal databases and service APIs to resolve repetitive operational tasks at scale.